At Molapo Crossing Mall, we strive to ensure a smooth and enjoyable experience for all our guests attending events hosted at our venue. Please review the following refund policy regarding event ticket purchases:

Refund Eligibility

1. • Refund Requests: Refunds will be considered only for events that are canceled or rescheduled by the event organiser or Molapo Crossing Mall.
   • Cancellation: In the event of a cancellation, a full refund of the ticket price will be provided to the original method of payment.
   • Rescheduling: If an event is rescheduled, ticket holders will be offered the option to attend the rescheduled event or receive a refund.

Non-Refundable Purchases

1. • Change of Mind: All sales are final. Refunds will not be issued for tickets purchased due to a change of mind or personal scheduling conflicts.
   • No-Show: Failure to attend the event does not qualify for a refund.

Refund Request Procedure

1. • How to Request: Refund requests must be made within 7 days of the event cancellation or rescheduling announcement by contacting our customer service team here or call: +267 371 0000 or visit our office at Molapo Crossing Mall, office ?? with proof of purchase.
   • Processing Time: Refunds will be processed within 10-14 business days after approval.

Conditions for Discounted and Promotional Tickets

1. • Tickets purchased at a discount, during special promotions, or using vouchers are non-refundable unless the event is canceled or rescheduled.

Third-Party Vendors

1. • If you purchased tickets from a third-party vendor or an external platform, please contact them directly for refunds, as their refund policies may differ.